Refund Policy
Last updated: 24 July 2026
This is the refund policy for paid Pano plans. It also appears as the Refunds section of our Terms and Conditions.
The policy
- Every paid plan starts with a 14 day free trial, so you can try Pro or Studio before the first charge.
- You can cancel at any time. Your access continues until the end of the paid period.
- We do not give prorated refunds for the unused part of a billing period.
- If you were charged in error (for example a duplicate charge, or a charge after you cancelled), email us within 14 days and we refund it in full.
How to request a refund
Email support@launchviz.com from your account email, with the date of the charge. We reply within two working days.